Citron Phase 2 C & D Co-operative Housing Society Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document management portal for share certificates, nominations, and NOC requests.
Information We Collect
Personal Information
Full name, contact details (email, phone number)
Residential address (flat number, wing, society details)
We use the collected information for the following purposes:
Processing and managing your applications
Verifying your identity and eligibility
Generating and issuing documents (share certificates, NOCs)
Communicating application status and updates
Managing payments and receipts
Maintaining accurate society records
Complying with legal and regulatory requirements
Improving our services and user experience
Data Security
We implement robust security measures to protect your information:
Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Secure Storage: Documents are stored securely on AWS S3 with access controls
Access Control: Only authorized personnel can access your information
Authentication: Secure login mechanisms with role-based access
Regular Updates: Security systems are regularly updated to protect against threats
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Society Officials: Authorized committee members for application processing
Service Providers: Third-party services that assist in operations (e.g., AWS for hosting, email services)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of assets
Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to processing of your personal information
Withdraw Consent: Withdraw consent where processing is based on consent
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy. For society records and compliance with legal requirements, certain information may be retained for longer periods as mandated by applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending you an email notification. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Citron Phase 2 C & D Co-operative Housing Society Limited